Complete Installation Guide

This guide provides detailed instructions for installing the AppAnywhere Agent on your Windows PC.

System Requirements

Before installing, ensure your system meets these requirements:

Download the Agent

1. Visit desklia.com/download
2. Click the Download for Windows (64-bit) button
3. Save the file AppAnywhereAgent-Setup.exe

Installation Steps

Step 1: Run the Installer

1. Locate the downloaded file
2. Right-click and select Run as administrator
3. If prompted by Windows Defender, click More info → Run anyway

Step 2: Accept the License Agreement

Read the license agreement and click I Agree to continue.

Step 3: Choose Installation Location

The default location is:

C:\Program Files\AppAnywhere\Agent

We recommend keeping the default location unless you have a specific reason to change it.

Step 4: Complete Installation

Click Install and wait for the installation to complete. This typically takes 30-60 seconds.

Step 5: Launch the Agent

Check the Launch AppAnywhere Agent option and click Finish.

First-Time Setup

Login to Your Account

1. The agent will display a login prompt
2. Click Login with AppAnywhere
3. Your browser will open for Google authentication
4. Sign in with your Google account
5. Return to the agent - it should show Connected

Verify Installation

Check these indicators to confirm successful installation:

• ✅ System tray icon appears (cloud icon)
• ✅ Agent status shows “Online”
• ✅ PC appears in your dashboard at desklia.com

Windows Service Configuration

The agent runs as a Windows service for automatic startup:

Service Name: AppAnywhereAgent

To manage the service:

# Check status
Get-Service AppAnywhereAgent

# Restart service
Restart-Service AppAnywhereAgent

# Stop service
Stop-Service AppAnywhereAgent

Firewall Configuration

The agent automatically configures Windows Firewall. If you have a third-party firewall, allow these:

• Outbound TCP/UDP to ports 443, 3478
• WebRTC traffic (STUN/TURN servers)

Troubleshooting

Agent Won’t Start

1. Check Windows Event Viewer for errors
2. Ensure no other remote desktop software is conflicting
3. Try reinstalling with administrator privileges

Can’t Login

1. Verify internet connectivity
2. Check if browser cookies are enabled
3. Try a different browser for authentication

PC Not Showing Online

1. Check agent is running (system tray icon)
2. Verify network connectivity
3. Restart the agent service

Uninstallation

To remove the AppAnywhere Agent:

1. Open Settings → Apps → Apps & features
2. Find AppAnywhere Agent
3. Click Uninstall

Or use Control Panel → Programs and Features.

Next Steps

• How to Connect - Learn connection options
• Example Setup - See real configurations